:: TALK 2 AFRICA ::

FAQ

Am I charged a line rental? -- This is a pay as you go service and you don't have to pay any line-rental.

What if I can't hear the Prompt after I dial the Access code? -- Please log on to you registration details and check if you have entered your phone number in the requested format and for offices please make sure the phone number entered is the number transmitted by your PABX, alternatively you may contact Customer Services for further help.

What if some of the destinations I dial have no response and I loose credit? -- Please contact our Customer Service who would be happy to assist in such matters and based on your call analysis the Customer Service Representative will decide whether your lost credit will be re-credited or not. Please note this process may not be done instantly and can take up to one day; also please note that call connectivity to few countries where the local network is poor, the audio quality may be effected. This is the case with not just our company but any telecom company in the market.

What if my credit/Debit card fails to register? -- You will receive a reason of failure on-line alternatively you may contact Customer Service for further advice

Are there any hidden charges and maintenance charges for the calls? -- There are no hidden or maintenance charges for any calls.

Can I have call conferencing? -- Currently we do not support conferencing.

Is there any limit for the call duration? -- There is no limit for call duration, you may talk as long as your credit allows.

What if My Phone is a rotary dial phone? -- We do not support rotary dial phones the phone has to be a
touch-tone.

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